At Vsalon, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund policy.

Returns:

1. Eligibility:

- Returns are accepted within 14 days from the date of arrival

- To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

2. Non-Returnable Items:

- Gift cards

- Items marked as non-returnable on Vsalon website

3. Return Process:

- To initiate a return, please contact our customer service team at info@vsalonnail.com with your order number and reason for return.

- Once your return is approved, we will provide you with a return shipping label and instructions.

- Please pack the items securely and use the provided label to ship the products back to us.

4. Return Shipping:

- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).

Refunds:

1. Processing Refunds:

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.

2. Late or Missing Refunds:

- If you haven’t received a refund within the stated time frame, please check your bank account again.

- Then contact your credit card company; it may take some time before your refund is officially posted.

- If you’ve done all of this and still have not received your refund, please contact us.

Exchanges:

- We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us.

Contact Us:

If you have any questions about our return and refund policy, please contact us at:

- Email: info@vsalonnail.com

We appreciate your business and strive to provide the best quality and service. Thank you for choosing Vsalon!