Help Center

U.S. Orders
Shipped from our California warehouse, arriving in 3–6 days.

Other Regions
Shipped from our China warehouse, arriving in 15–20 days.

At Vsalon, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund policy.

Returns:

1. Eligibility:

- Returns are accepted within 14 days from the date of arrival

- To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

2. Non-Returnable Items:

- Gift cards

- Items marked as non-returnable on Vsalon website

3. Return Process:

- To initiate a return, please contact our customer service team at orders@vsalonnail.com with your order number and reason for return.

- Once your return is approved, we will provide you with a return shipping label and instructions.

- Please pack the items securely and use the provided label to ship the products back to us.

4. Return Shipping:

- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).

 

Refunds:

1. Processing Refunds:

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.

2. Late or Missing Refunds:

- If you haven’t received a refund within the stated time frame, please check your bank account again.

- Then contact your credit card company; it may take some time before your refund is officially posted.

- If you’ve done all of this and still have not received your refund, please contact us.

 

Exchanges:

- We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us.

 

Contact Us:

If you have any questions about our return and refund policy, please contact us at:

- Email: orders@vsalonnail.com

We appreciate your business and strive to provide the best quality and service. Thank you for choosing Vsalon!

Product & Order Support ：For product questions or order after-sales support, please contact : orders@vsalonnail.com

KOL & Brand Collaboration：For influencer partnerships or brand promotion inquiries, please contact : info@vsalonnail.com

B2B & Wholesale Purchasing：For bulk orders or dealer cooperation, please contact : dealer@vsalonnail.com

PRIVACY STATEMENT

We take your privacy seriously and this privacy statement explains how vsalonnail.com (collectively, “we,” “us,” or “our”) collect, use, share and process your information.

 

Collection and Use of Personal Data

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

 

Promoting safety and security

We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

Here is a description of the types of personal data we may collect and how we may use it:

 

What Personal Data We Collect

ⅰ. Data you provide: 

We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase, and other account and authentication information, as well as billing, shipping, and contact details.

ⅱ. Data about use of our services and products:

When you visit our website/application, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.

 

How We Use Your Personal Data

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect us and our customers.

ⅰ. Providing, improving, and developing our products and services:

We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.

ⅱ. Communicating with you:

Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.

NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

 

Definition of "Cookies"

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all of these technologies as "cookies."

 

Use of Cookies

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.

 

Disclosure of Personal Data

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.

 

Data Disclosure or Storage, Transfer, and Processing

ⅰ. Fulfilment of legal obligations:

Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").

ⅱ. For the purpose of reasonable implementation or application of this article:

We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party.  We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

ⅲ. Legal Compliance and Security or Protect Other Rights

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

 

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.  To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

 

Third-Party Websites and Services

When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

 

Data Security, Integrity, and Retention

We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

 

Changes to this Privacy Statement

We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.

 

Storage and Transfer of Your Personal Data

When you access or use our services, your personal data may be processed or transferred outside your country of residence. The data protection laws of such countries or jurisdictions may differ in certain respects or be less protective than the laws of the jurisdiction in which you reside. If you do not want your information to be transferred, processed or maintained outside the country or jurisdiction in which you reside, you should immediately stop accessing or using the services.

 

Contact Us:

For any questions or concerns about this Privacy Policy, please contact us at:

- Email: info@vsalonnail.com

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Feel free to adjust any specifics or add details as needed.

Welcome to Vsalon (https://vsalonnail.com). These Terms of Service govern your use of our website and services (collectively, the "Services"). By accessing or using the Services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, you will not be able to use our product and service.

1. Access and Use 

1.1. Temporary Access: Access to our website is provided on a temporary basis. We reserve the right to withdraw or amend the Services without notice. We will not be liable if our website is unavailable at any time or for any period.

1.2. Linked Sites: Our website may contain links to third-party sites ("Linked Sites"). We do not control these Linked Sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of Linked Sites will be governed by the terms of use of each Linked Site.

2. Privacy Policy

2.1. Data Use: Our privacy policy, which details how we use your information, is available at Vsalon Privacy Policy, get details by clicking through: https://vsalonnail.com/pages/vsalon-privacy-policy. By using our website, you consent to the processing of your data as described in our privacy policy and ensure that all data you provide is accurate.

3. Prohibitions

3.1. Restrictions: You must not misuse our website. Prohibited actions include, but are not limited to:

1. Committing or encouraging criminal offenses

2. Transmitting harmful materials (e.g., viruses, trojans)

3. Hacking or corrupting data

4. Annoying other users

5. Infringing on others' rights

6. Sending unsolicited advertising or spam

3.2. Liability: We will not be liable for any loss or damage caused by harmful material or viruses from using our website or downloading materials from it or linked sites.


4. Intellectual Property

4.1. Ownership: All intellectual property rights in the software and content provided on our website remain the property of Vsalon or its licensors. You may use the content solely for personal purposes and may not reproduce, distribute, or use it for commercial purposes.


5.Terms of Purchase

5.1. Ordering: By placing an order, you agree to purchase products subject to these terms. Orders are subject to availability and confirmation of price.

5.2. Contract Formation: A contract is formed when we send you an email confirming that the goods have been dispatched. Only those goods listed in the confirmation email are included in the contract.
 
5.3. Pricing and Availability: While we strive for accuracy, errors may occur. If a pricing error is discovered, we will notify you to confirm or cancel your order. Delivery costs are additional and will be displayed at checkout.

5.4. Payment: We conduct a standard authorization check on your payment card. Your card will be debited upon authorization, and the payment will serve as a deposit until the goods are dispatched.


6. Disclaimer of Liability

6.1. Accuracy: The materials on our website are provided "as is" without warranties of any kind. We disclaim all warranties, including implied warranties, and are not liable for any damages arising from the use of our website or Linked Sites.


7. Linking to Our Website

7.1. Linking: You may link to our homepage, provided the link is fair and does not damage our reputation. Do not suggest any endorsement or create links from non-owned sites. We reserve the right to withdraw linking permission without notice.


8. Indemnity

8.1. Liability: You agree to indemnify Vsalon and its affiliates from any claims, liabilities, or costs arising from your use of our website or breach of these Terms of Service.

9. Update

9.1. Changes: We may amend or vary the Services and website at our discretion without notice.


10. Invalidity

10.1. Severability: If any part of these Terms is unenforceable, the remaining provisions will remain in effect. Invalid provisions will be rectified to reflect the original intent as closely as possible.


11. Complaints

11.1. Resolution: We operate a complaints procedure to resolve disputes. Please contact us with any complaints or comments.


12. Waiver

12.1. Non-Enforcement: A failure to act on a breach of these Terms does not waive our right to enforce them in future breaches.


13. Entire Agreement

13.1. Agreement: These Terms constitute the entire agreement between you and Vsalon and supersede any prior agreements. Any waiver of these Terms must be in writing and signed by a Director of Vsalon.


Contact us

If you have any questions or comments regarding these Terms, please contact us at the email address or the link below to summit the form:

Email address:info@vsalonnail.com
Contact Vsalon: https://vsalonnail.com/pages/contact