Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Need to change or cancel your order? Please contact our customer service team via email or Live Chat as soon as possible and include your order number.
We’ll do our best to update your shipping address, contact information, or order details—or cancel the order if it has not yet been processed. Once an order has been prepared for shipment or shipped, changes and cancellations may no longer be possible.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
What should I do if items are missing from my order?
What should I do if items are missing from my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
For U.S. orders, we’re pleased to offer a 14-day return policy with local return and exchange support. Eligible items must be unused, in their original condition, and returned with all packaging intact.
International orders are shipped from our warehouse in China. Due to the nature of cross-border logistics and hygiene considerations, we’re currently unable to accept returns or exchanges for international orders. We appreciate your understanding and encourage you to review your order carefully before completing your purchase.
For full eligibility requirements and additional details, please visit our Returns Policy page or contact our customer support team—we’ll be happy to assist.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Products
What makes VSALON press-on nails different?
What makes VSALON press-on nails different?
VSALON designs press-on nails with the artistry of a salon manicure. From carefully selected materials and balanced proportions to natural curves, dimensional finishes, and seamless edges, every detail is crafted to blend beautifully with your natural nails—creating a refined, natural-looking, salon-quality finish.
What comes with a VSALON press-on nail set?
What comes with a VSALON press-on nail set?
Most VSALON press-on nail sets include up to 32 nails in 16 sizes, VE Nail Glue, Jelly Tabs, Cuticle Oil, and essential prep tools. Contents may vary by product, so please check the individual product page for full details.
How do I find the right nail size?
How do I find the right nail size?
Each set includes up to 32 nails in 16 sizes to fit a wide range of nail beds. Before applying, place the nails over your natural nails and choose the size that covers each nail from side to side without pressing against the skin. If you’re between sizes, choose the slightly larger nail and gently file the sides for a more customized fit.
What is the difference between Jelly Tabs, VE Nail Glue, and UV Cure Gel Glue?
What is the difference between Jelly Tabs, VE Nail Glue, and UV Cure Gel Glue?
Jelly Tabs: Best for short-term wear, quick application, and easier removal.
VE Nail Glue: Provides a stronger hold for longer-lasting everyday wear.
UV Cure Gel Glue: Offers a secure cured finish but requires a UV lamp and is only suitable for compatible light-colored, sheer, or semi-transparent press-on nails.
Are VSALON press-on nails reusable?
Are VSALON press-on nails reusable?
Yes, many VSALON press-on nails can be reused when they are applied and removed carefully. Jelly Tabs are generally the best choice if you plan to reuse your nails. After removal, gently clean away any adhesive residue and store the nails safely for your next wear.
Will press-on nails damage my natural nails?
Will press-on nails damage my natural nails?
When applied and removed correctly, press-on nails should not cause significant damage to your natural nails. Avoid pulling or forcing them off. Always follow the recommended removal steps and allow the adhesive to soften before gently lifting each nail.
Are VSALON press-on nails suitable for beginners?
Are VSALON press-on nails suitable for beginners?
Yes. VSALON press-on nails are designed for easy at-home application, and each set includes multiple sizes and essential prep tools to help you get started. For your first application, we recommend choosing a Short style and using Jelly Tabs for an easier application and removal experience.
