Frequently Asked Questions
Orders & Purchases
How do I track my order?
How do I track my order?
You can track your order by logging into your account on our website and navigating to the "My Orders" section. There, you'll find the tracking number for your order, which you can use to track the shipment on the carrier's website.
Can I cancel or modify my order after it has been placed?
Can I cancel or modify my order after it has been placed?
Yes. If your order has not been shipped, you may contact our customer service to request a cancellation or modification.
Once the order has already shipped, we are unable to cancel or intercept the package.
What should I do if I receive a damaged or incorrect item？
What should I do if I receive a damaged or incorrect item？
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. Provide them with your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as soon as possible.
Shipping & Tracking
Do you ship internationally？
Do you ship internationally？
Yes, we do ship internationally. Please note that shipping rates and delivery times may vary depending on the destination country. Any customs duties or taxes are the responsibility of the recipient.
U.S. Orders
Shipped from our California warehouse, arriving in 3–6 days.
Other Regions
Shipped from our China warehouse, arriving in 15–20 days.
How do I qualify for free shipping？
How do I qualify for free shipping？
Free shipping is available for orders over $50, which varies by promotion. Please check our current promotions or the shipping information page on our website for the latest details on how to qualify for free shipping.
Returns & Exchange
What is your return policy？
What is your return policy？
Our return policy allows you to return items within 14 days of receipt for a full refund or exchange. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return.
Return and refund policy
How do I return an item？
How do I return an item？
To return an item, please contact our customer service team to obtain a return authorization number and return instructions. Pack the item securely in its original packaging and include the return authorization number inside the package. Ship the item to the address provided by our customer service team.
Will I have to pay for return shipping？
Will I have to pay for return shipping？
If you are returning an item due to damage, defect, or an error on our part, we will cover the return shipping costs. For all other returns, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return is received.
Application Guide
How To Apply Press On Nails？
How To Apply Press On Nails？
1.Clean your natural nails by removing dust and debris with the prep pad. Gently push back your cuticles.
2. Using the flat side of a cuticle stick and lightly buff the surface of your nails.
3.1 To apply Easy Tab Glue, choose the Easy Tabs that match the size of yournatural nails, peel them off, and apply them to your natural nails.
3.2 To apply Nail Glue or UV Cure Glue, brush the glue and apply it on the surfaceof your natural nails.
4. Allow the glue to become tacky for five seconds. Align the press-on nail with your cuticle and press down using your thumb, Hold and firmly squeeze for 30 seconds, ensuring even pressure on the entire nail.
5. While applying UV Cure Glue, hold and flash cure under UV/LED light for 5-10 seconds to set, then cure for 60-90 seconds to lock adhesion. An additionalUV/LED light(sold seperately)is needed for this step.
6. Use a nail buffer to shape the nail to your desired size and length if necessory.
How To Remove and Protect Press On Nails？
How To Remove and Protect Press On Nails？
For a Better Removal, VSALON QUICK REMOVER(Sold Seperately)is Highly Recommended.
1. Soak nails in warm, soapy water and cooking oil for 20 minutes before starting removal.
2. Lift press-on nail edges gently with a cuticle stick, avoiding force.
3. Apply Press-On Nail Removal to the natural nails.
4.1 Repeat steps 2 and 3, gradually enlarging the gap.
4.2 Remove Press-on Nails. Avoid forcefully pulling off nails to prevent damage.
5. Apply Protector Essential Oilaround nails for nourishment.
PRECAUTIONS
PRECAUTIONS
1. Nail Glue contains Ethyl Cyanoacrylate, bonds skin instantly. Please conduct apre-test in a small area of the skin to ensure that it does not cause allergies oradverse reactions.
2. Avoid contact with eyes, mouth, and skin. Do not use the glue for purposes other than its intended purpose.
3. In case of skin bonding, soak in warm water and separate gently with care.
4. Store in a cool and dry place, avoiding direct sunlight or high temperature environments.
5. For external use only, not for internal use. Do not apply the glue to damaged orinfected nails.
6. Choose the Right Size: Select the correct size for each nail. Press-on nails that are too large or too small can cause discomfort or damage.
7. Limit Exposure to Water and Harsh Chemicals: Avoid prolonged exposure to water and harsh chemicals, such as cleaning products, which can weaken the adhesive.
8. Monitor for Lifting or Loosening: Check regularly for any signs of lifting or loosening, and reapply adhesive if necessary.
9.KEEP AWAY FROM INFANTS AND CHILDREN.
Wholesale
Can I wholesale VSALON press-on nails？
Can I wholesale VSALON press-on nails？
Yes, we offer wholesale opportunities for our VSALON press-on nails! If you're looking to stock and distribute our premium nail products, we welcome partnerships with retailers, beauty salons, and e-commerce stores.
How can I become a distributor for VSALON press-on nails？
How can I become a distributor for VSALON press-on nails？
Becoming a distributor for VSALON press-on nails is a straightforward process! Our team is here to help you every step of the way to ensure a smooth and successful distribution partnership, welcome to talk to us.
What is the minimum order quantity (MOQ) for VSALON press-on nails？
What is the minimum order quantity (MOQ) for VSALON press-on nails？
The minimum order quantity (MOQ) for wholesale orders of VSALON press-on nails depends on the product and style you’re ordering.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
